Frequently Asked Questions

You can order three ways: (1) Submit our online inquiry form and we'll follow up with a quote, (2) call or text us at (239) 236-4468, or (3) walk in during business hours Mon–Fri 8:30am–4:00pm. Once you approve your design proof, production begins immediately.

No minimum for retail customers — you can order a single piece. Wholesale tiers start at 40 pieces (Boutique W1). Our Charter Partner Program unlocks volume pricing across all tiers.

Standard production turnaround is 24–72 hours after design approval. If you need a custom 3D model created, allow 5–7 additional business days for design. We recommend ordering at least 2 weeks before your event to allow time for revisions and delivery logistics.

We respond within one business day with a custom quote and next steps. If you have a logo or design file, attach it to your inquiry to speed things up. Once you approve the quote, we send a digital design proof. Production starts only after your written approval of the proof.

Yes — changes are easy before you approve the design proof, at no charge. Once you approve the proof and production begins, changes may incur additional fees and affect turnaround time. Contact us immediately if you need to make a change.

We use premium dark chocolate for all of our 3D printed creations.

Yes — virtually any logo, monogram, crest, or custom shape can be 3D printed. We handle all 3D model creation in-house. The one-time design setup fee is $75 for a single model (or $55/model for 3 or more). Once created, your file is saved and reused on all future orders at no extra charge.

Send us any format — AI, EPS, SVG, PNG, JPG, PDF, or even a photo of a sketch. We build the 3D model from scratch in-house, so file quality simply affects how much reference we have. High-res vector files produce the sharpest results, but we work with whatever you have.

Standard pieces are approximately 2" × 2" × 0.5" — a perfect favor or amenity size. Custom dimensions are available. Contact us with your specific size requirements and we'll confirm feasibility and pricing.

Each piece is individually wrapped in food-safe packaging. Bulk orders are packed in protective trays. Custom branded packaging (boxes, ribbons, labels) is available — contact us for options and pricing.

Yes — mixed designs per order are possible across all tiers. This is popular for weddings (monogram + floral) and corporate orders (multiple branded designs in one shipment). Note that each unique design requires its own setup file.

Our products contain chocolate and are produced in a facility that may process milk, soy, and nuts. Please inform your guests of potential allergen risks. If you have specific allergen requirements, contact us before ordering.

Our standard retail price is $27 per piece with no minimum order. Retail value for comparable artisan chocolate products is typically $25–$35/pc. See our full pricing page for all tiers.

Wholesale tiers are based on order volume: W1 Boutique (40+ pcs, $19/pc), W2 Event (100+ pcs, $15/pc), W3 Corporate (200+ pcs, $12/pc), W4 High-Volume (400+ pcs, $9/pc). Payment is 50% deposit at order confirmation, balance due upon delivery. Wholesale pricing does not include net-30 terms.

Standard wholesale requires a 50% deposit with balance due on delivery. Net-30 payment terms are available exclusively to approved Charter Partner Program members after credit approval. This is one of the key benefits of joining the partner program.

The $75 design setup fee (or $55/model for 3+) is non-refundable after the 3D model has been created. However, the file is yours to use on every future order — there's no recurring setup fee. Many clients recoup the cost on their first reorder.

None. Your quote includes production and standard packaging. The only add-ons are: one-time design setup ($75 / $55 for 3+), custom branded packaging (quoted separately), and delivery if you choose delivery over pickup.

We serve all of Central and South Florida — Naples, Fort Myers, Orlando, Tampa, Sarasota, Miami, West Palm Beach, Boca Raton, and surrounding areas. Contact us if your location isn't listed and we'll confirm availability.

Yes — walk-in pickup is available Monday–Friday 8:30am–4:00pm and Saturday by appointment. Pickup is free. We'll notify you when your order is ready.

We offer local event delivery for orders in our service area. Delivery fees are quoted based on location and order size. For large events, we can coordinate direct delivery to your venue. Contact us with your delivery address when placing your order.

Contact us within 24 hours of delivery with photos of the damage and we will replace all affected pieces at no charge. We stand behind every order. Our packaging is designed specifically to protect chocolates in transit — but if something goes wrong, we make it right.

The Partner Program is a membership for wedding planners, hotels, event venues, florists, bakeries, and caterers who want priority access, marketing support, and preferred pricing. Members get faster turnaround, dedicated support, co-branded marketing materials, and more. See the full Partner Program page.

The Partner Program membership is $250/year. Right now we are offering a limited Charter Partner rate of $250 for life — lock in your membership now and never pay an annual renewal. This founding rate is only available to early members.

Partner members receive: priority production queue (your orders move to the front), faster turnaround, dedicated account support with a direct contact line, co-branded marketing materials (digital + print), referral commission on client orders, early access to new designs and seasonal collections, and net-30 payment terms upon credit approval.

Any business that regularly sources premium gifts or favors for clients — wedding planners, event coordinators, hotel concierge teams, florists, boutique bakeries, corporate gifting companies, and caterers. If you're placing multiple orders per year, the program pays for itself quickly.

Fill out the application on our Partner Program page. We review applications within one business day and reach out to schedule a quick intro call. There's no obligation — the call is just so we can understand your business and make sure we're a great fit.